FAQ’s – Frequently Asked Questions

How do I open an account?

GNB offers several account options designed to meet the varying needs of our customers. To provide you with the best possible information, we ask that you visit your nearest GNB Branch or contact us at (888) 675-8223.

How do I close an account?

Your signature is required to process this type of request.  If you are unable to visit a GNB branch, please send your signed request to your local branch.

Are My Deposits Insured?

FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.
Visit the FDIC website for more information about insurance coverage of noninterest-bearing transaction accounts.

How can I report a lost or stolen debit card after hours or on weekends?

Please call 800-523-4175 to report a debit card lost or stolen after hours, weekends or on a holiday.

How do I order checks?

If you have the reorder slip from your last order of checks and wish to keep the same style, you may contact your local branch to place a reorder.  You may now also reorder your checks online.  Please click here.

Who should I contact regarding a general question on my account?

Call or visit your nearest GNB branch for assistance.  You can also use our Contact Us page or Secure Email

Can I use my debit card at an ATM?

Yes.  Your debit card works, surcharge free, at over 36,000 ATMs across the country on the STAR network.

Are there any monthly or annual fees for my debit card?

No, there are no monthly or annual fees for the debit card.

Are there fees for using my debit card?

There are no fees for using your debit card. However, account transaction fees and/or non-network ATM surcharges may apply when using your debit card at a foreign ATM.

Can I apply for an account if I am under 18?

All applicants for individual accounts and joint with right of survivorship accounts must be at least 18 years old. However, if the account application is for a minor custodial account, the primary signer must be at least 18 years old. The secondary signer can be any age. To apply for a minor custodial account, call, or visit, your local GNB branch.

Can I apply for an account if I do not live in the United States? What if I live in the United States but I am not a U.S. citizen?

We accept deposit account applications only from people who reside within the United States and who have valid U.S. tax identification numbers (Social Security numbers).

Who do I call if I need assistance?

You may call your local GNB branch.  For a listing of branches and telephone numbers, please click here.

Whom do I call with questions about opening an account?

You may call your local GNB branch. For a listing of branches and telephone numbers, please click here.

What is Online Bill Pay?

Online bill pay is a service that allows you to set up electronic payments to whomever you select. You select or create the person or company you wish to make a payment. Bill pay will then withdraw the money from your account on the payment date (that you selected) and send the payee either a paper check or electronic payment. You may schedule payments well in advance, and may set up one-time or recurring payments.

Who can use bill pay?

Anyone who has a personal checking account may sign up for online bill pay.  Bill pay is not available for commercial checking accounts.

Whom may I make payments to with Online Bill Pay?

You may pay anyone for whom you provide the following information: name of the payee; address of the payee; your payee account number; amount of payment; date of payment; one-time or re-occurring payment.

Whom should I contact if I have an Online Bill Pay question?

Should you have any questions regarding a payment, please call your local GNB branch or login to Online Banking and send us a secure message.  For a listing of branches and telephone numbers, please click here.