FAQ’s – Frequently Asked Questions

How do I open an account?

GNBank offers several account options designed to meet the varying needs of our customers. To provide you with the best possible information, please visit us at any of the GNBank locations or call us at (888) 675-8223.

How do I close an account?

Your signature is required to process this type of request.  If you are unable to visit us at any of the GNBank locations, please send your signed request to GNBank, PO Box 67, Girard, KS 66743 or to the closest location.

Are My Deposits Insured?

FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.
Visit the FDIC website for more information about insurance coverage of noninterest-bearing transaction accounts.

How can I report a lost or stolen debit card after hours or on weekends?

Please call (800) 523-4175 to report a debit card lost or stolen after hours, weekends or on a holiday.

How do I order checks?

If you ordered checks previously and want to keep the same check style you may reorder your checks online from the Resources tab.  Please click here. Or place an order by bringing the reorder slip or a check from your last order to any of the GNBank locations.

Who should I contact regarding a general question on my account?

Call or visit any of the GNBank locations.  You can also use our Contact Us page or Secure Email

Can I use my debit card at an ATM?

Yes.  Your debit card works at over 380,000 ATMs across the country on the STAR network.

Are there any monthly or annual fees for my debit card?

No, there are no monthly or annual fees for the debit card.

Are there fees for using my debit card?

There are no fees for using your debit card. However, account transaction fees and/or non-network ATM surcharges may apply when using your debit card at a foreign ATM.

Can I apply for an account if I am under 18?

If a child/minor (under 18 years) is old enough to have his/her own money and handle an account (for instance, a child understands the concept of the account and the terms of ownership), a child/minor can open an account in his/her own name. The child/minor could add a parent to the account as an authorized signer if the child/minor wanted the parent to be able to withdraw or transfer funds. The child/minor may designate a payable on death beneficiary for their account. To apply for an account, a child/minor should call or visit their local GNBank branch.

Can I apply for an account if I do not live in the United States? What if I live in the United States but I am not a U.S. citizen?

We accept deposit account applications only from people who reside within the United States and who have valid identification.

Who do I call if I need assistance?

For assistance you may call any GNBank location or customer service at (888) 675-8223. For a listing of locations and telephone numbers, please click here.

Whom do I call with questions about opening an account?

You may call any GNBank location or customer service at (888) 675-8223. For a listing of locations and telephone numbers, please click here.

What is Online Bill Pay?

Online bill pay is a service that allows you to set up electronic payments to whomever you select. You select or create the person or company you wish to make a payment. Bill pay will then withdraw the money from your account on the payment date (that you selected) and send the payee either a paper check or electronic payment. You may schedule payments well in advance, and may set up one-time or recurring payments.

Who can use bill pay?

Anyone who has a checking account and online banking may sign up for online bill pay services. 

Whom may I make payments to with Online Bill Pay?

You may pay anyone for whom you provide the following information: name of the payee; address of the payee; your payee account number; amount of payment; date of payment; one-time or re-occurring payment.

Whom should I contact if I have an Online Bill Pay question?

Should you have any questions regarding a payment, please call or visit any GNBank location or login to Online Banking and send us a secure message.  For a listing of locations and telephone numbers, please click here.

What is a mortgage?

A Mortgage (also called a home loan) is a legal contract made between a lender and a borrower that uses the lender’s property as collateral to secure the loan. If the borrower fails to pay the prearranged loan payments, the lender can take possession of the property.

What is a mortgage refinance?

A homeowner may acquire a new loan to pay off an existing loan. The main reasons that homeowners refinance is to lower their interest rates and/or to access cash from their home equity.

What is a home loan?

A home loan is a loan provided by a lender to the homeowner secured by a “lien” on the real estate.

What is a second mortgage?

A Second Mortgage is a loan taken out after the first mortgage and it is secured against the same asset as the first mortgage loan. The amount of a mortgage loan is based on the equity or ownership interest you have in your home.

What is a mortgage lender?

A mortgage Lender is a financial institution that provides prospective homeowners with the funds to pay off their home loan mortgage over a long-term period. Borrowers are required to pay monthly installments to their lender which includes principle, interest, and additional lender fees.

What is the difference between a mortgage broker and a mortgage banker?

A mortgage broker is the representative who matches borrowers with lenders based on corresponding needs and standards. Mortgage brokers arrange more than 80% of all transactions between borrowers and lenders, yet mortgage bankers actually finance and distribute the largest portion of home loans compared to all other lenders.

What is a mortgage principle?

The mortgage principle is the amount of money that a homeowner borrows excluding interest.

What does APR mean?

The Annual Percentage Rate ( APR ) is the percentage used to calculate the total cost of your cash advance loan by taking into account all fees charged by your lender in addition to your loan principle and interest.

What is a fixed rate mortgage?

A fixed rate mortgage is a home loan with interest rates and monthly payments that do not change throughout the life of the loan.

What is the adjustable rate mortgage?

An adjustable rate mortgage is a mortgage loan whose interest rate is adjusted based on an index. The monthly payments you make may change during the term of your mortgage loan with the changing interest rate. The fluctuating rates pass on part of the interest rate risk from the mortgage lender to you.

What is an interest-only mortgage?

Interest-only mortgages are loans that require the borrower to pay only interest on the principle in monthly installments for a fixed period. You can use one of our mortgage calculators to calculate exact payments.

What is an amortized mortgage?

Amortized Mortgages refers to loans that are paid in installments made of both principle and interest, and which is paid off (or amortized) over a fixed period of time.

How do you calculate LTV or loan-to-value ratio?

The loan-to-value (LTV) ratio of your home is calculated by dividing the fair market value of your home by the amount of your home loan.

What are lender fees?

Lender fees usually range anywhere from 2 to 5 percent and may include, but are not limited to, things such as appraisal costs, application costs, and document preparation.

What is the Truth in Lending Act?

The Truth in Lending Act is a federal law that was enacted as part of the Consumer Protection Act. This law requires lenders to reveal all information to the borrower and detail all costs associated with the transaction.